Terms of Service

On the basis of these General Terms and Conditions (GTC) between the customer and
UMA Nahrungsmittel Vertriebs GmbH


Spreeufer 3
10178 Berlin, Germany
Phone: +49 (0) 30 49086417
E-Mail: info@escape-zone.de


Represented by:
Razia Bibi


Commercial register: Berlin
Commercial register number: HRB UmsatzsteuerIdentifikationsnummer: DE 303300446:, hereinafter referred to as the contract.


Object of the contract
This agreement regulates the sale of services in the field of entertainment of the provider. Due to the details of the respective offer, please refer to the product description of the offer page.


Conclusion of contract
The contract is concluded in the electronic business via the booking system or via other means of communication such as telephone and e-mail. The offered offers represent a non-committal invitation to the submission of an offer by the customer order, which can then be accepted by the supplier.
The order process for the contract includes the following steps in the booking system: Select the date, time and event


Enter your contact details
In addition to the booking system, orders can also be placed via remote telecommunication means (telephone / email), whereby the order process for the conclusion of the contract comprises the following steps:
You must enter your telephone number and e-mail address, so we can call you if necessary to confirm the date.
The contract is concluded by sending the order confirmation.

Contract duration
The contract must be terminated at least 24 hours before the start of the event by phone or in writing. If the deadline is not met, the full amount must be paid.

Prices, shipping charges, return costs
All prices are final prices and include the statutory value-added tax. In addition to the final prices, depending on the shipping method, additional costs are incurred, which are displayed before sending the order. If a right of withdrawal exists and is used by the customer, the customer bears the costs of the return.
Terms of payment
The customer has only the following options for payment: advance transfer, cash on pickup, credit card. Further payment methods are not offered and are rejected. The invoice amount is after receipt of the invoice, which contains all the details for the transfer and with e-mail
To the account specified there. When a trust service / payment service provider is used, this enables the provider and the customer to settle the payment. The trustee service / payment service provider forwards the payment of the customer to the provider. Further information is available on the website of the respective trustee / payment service provider. The invoice amount can also be paid in cash at the customary office hours, subject to deduction of the shipping charges incurred in the premises of the supplier. In the event of payment via credit card, the customer must be the cardholder. The credit card is charged after dispatch of the goods.


The customer is obligated to pay or transfer the reported amount to the account specified on the invoice within 1 days after receipt of the invoice.
The payment is due without deduction from the date of the invoice. The customer is only in default after a reminder.


delivery terms
The goods will be dispatched immediately upon receipt of the order.
The shipment takes place on average after 3 days at the latest. The contractor commits to delivery on the 1st day after receipt of order.
The standard delivery time is 3 days, unless otherwise specified in the article description.
The supplier sends the order from our own warehouse as soon as the entire order is in stock.
The customer is immediately informed about delays.

Contractual design
The contract text is stored by the provider.
The customer has no way to access the stored contract text directly.
Right of Revocation and Customer Service
The provisions for remote sales contracts are not applicable to customers who are entrepreneurs. Therefore, these customers are not entitled to a right of withdrawal due to a distance contract. The provider also does not grant such an offer.
Language, jurisdiction and applicable law
The contract is written in German. The implementation of the contractual relationship takes place in German. The law of the Federal Republic of Germany applies exclusively. For consumers, this applies only to the extent that this does not restrict the statutory provisions of the state in which the customer is domiciled or habitually resident. Jurisdiction is in the case of disputes with customers who are not a consumer, a legal person of public law or a public-law special fund.
Severance clause
The invalidity of a provision of these General Terms and Conditions does not have A