faq

F?

When should I arrive?

A.

You should arrive about 15 minutes prior to your appointment so that you have enough time to get ready.

F?

Where can I park my car?

A.

You can park your car at Mühlendamm right next to our premises.

F?

What should I wear?

A.

You can wear anything you like as long as you feel comfortable.

F?

How can take part in the game?

A.

The game is suitable for all age groups. Children under 12 have to be accompanied by an adult.

F?

How can I use a voucher?

A.

You can use a voucher by mentioning it on the telephone or in your E-Mail as well as when booking online.

F?

How can I cancel a reservation?

A.

You can cancel your reservation via telephone (Tel: 030 490 864 17) and via E-Mail (info@escape-zone.de). You can cancel the reservation free of charge 24 hours before kick-off. Less than 24 hours you fall to 50% of the total price.

F?

How can I book and pay for the room?

A.

The rooms can be booked online via our booking system as well as via telephone (hier bitte festnetz und hadynummer einsetzten) and via E-Mail (info@escape-zone.de).
At the moment the rooms can only be paid in cash upon your arrival.